Coffee Geek & Friends

The Story

Founded in 2012 by ex corporates Robin San and Matthew Law, Coffee Geek and Friends started off as a mobile service, promoting corporations through the sale of specialty coffee at events. Coffee Geek is a brand that represents not only good quality coffee but also innovative technology, combined for the perfect coffee “experience”.

It opened its first permanent location in May 2015 in Victoria and is always buzzing with customers. After an extremely successful start, we talked to Matt about his experience with Bluebird for Coffee Geek and Friends.

Increased efficiency

With consultation and support from Bluebird, Coffee Geek and Friends implemented a cloud based POS system from the inception of its first brick-and-mortar. As they introduced contactless payment, their backend transactions have gone up from 25% to 60%, showing the importance of efficiency for coffee shops.

“Our customers are always pleasantly surprised with how efficient we are as an independent coffee shop.” Matthew Law, co-founder, Coffee Geek and Friends

Matt explained how there was often a trade-off between quality and efficiency in coffee shops but with Revel, Coffee Geek and Friends has been able to offer both.

Mobility of the iPad POS system

Rather than the traditional ePOS system with a big payment till, the iPad POS system offers a mobile system and makes it easier for customers to interact with employees. Coffee Geek has integrated technology into all aspects of its procedure, offering a modern yet personal customer experience.

“The iPads are a huge plus point. Rather than shouting out customers’ names we have them displayed on an iPad so they know when their orders are ready. It makes the overall interaction much more pleasant.” Matthew Law, co-founder, Coffee Geek and Friends

Helpful team at Bluebird

The Bluebird team has resolved to always help out clients and create a positive relationship with clients. Rather than just providing clients with technology, we aim to act as a support system.

“The Bluebird team has generally been quite useful and ready to answer any questions. Bluebird has been with us every step of establishing our payment system and helped us through any difficulties.” Matthew Law

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