Frequently Asked Questions

Some questions we’re frequently asked, can’t find yours? Call Us!

Why choose Bluebird?

We first brought cloud-based, iPad point of sale systems to the UK in 2013 and have led the market ever since. Over 400 clients have trusted us to manage their critical in-store technology and we’re now doubling every year!

With a local support team in the UK and dedicated personal account managers you’ll always be in good hands.

What are the benefits of using an iPad based POS system?

iPad and tablet based systems are quickly becoming the new standard in point of sale. The iPad features one of the best touch screens available to consumers and business, significantly outperforming traditional EPOS screens in every way. Add speed, value for money, durability and a built in battery the iPad is probably the best POS device ever built. Few other EPOS systems will interest customers, but with the generation defining design of the iPad, your iPad POS will be a talking point of your establishment.

How much time should I plan for setup?

We would recommend at least 3 weeks from time of purchase to going live in your store, restaurant or cafe. This will allow enough time for the hardware to arrive, staff to learn the front-end POS and the input of menu items and products into the back-end for reporting and analysis. Whilst we recommend a longer setup time, we are able to accommodate faster or even urgent installations, get in touch with us to enquire.

Who will be my main point of contact?

You will be assigned an account manager based out of our Soho, London office who will be available throughout office hours (9.00am – 7.00pm) for any problems you may encounter. Outside of office hours telephone support is also available. You will always be able to talk to someone in case of an emergency.

Can I lease/finance the system?

Absolutely! We work with a number of financing companies to help spread the initial cost of the system over a longer time period. Please enquire about options.

How does installation work?

Our software and the hardware bundle we supply you is designed to be plug and play, meaning setup of the hardware is as simple as plugging it in and turning it on, no need for scheduling technician appointments. We’ll configure your custom back-end and schedule an exhaustive on-boarding session to walk you through how the system works.

What are the benefits of a cloud based system?

Unlike traditional POS solutions, our POS software uses the cloud to store, analyse and protect your business’ data. With the ability to access real-time sales data from anywhere in the world on your phone, tablet or laptop you’ll always be in the know.

Is the system complex to use?

Coming from a traditional EPOS system? You’ll be blown away at the simplicity and attention to user experience our cloud-based systems offer. The best way to understand is by booking a consultation of course.

I need a custom integration.

With access to open APIs, any integration with existing critical systems is most likely possible, we will work with you and the software vendor to help achieve the integration. Additional fees may apply.

Does Bluebird provide hardware?

We provide a full-service solution, including pre-configured hardware to make the setup process as easy for you as possible. Buy online or call us for advice.

How can I take payment with credit & debit cards?

As an authorised partner of AIB we offer our own competitive, done-for-you, POS integrated payment processing service. We also partner with iZettle for smaller and mobile merchants.

Have other questions? Let us know and we’ll get back to you:

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